The Power of First Impressions
Play along with me. Close your eyes, ok don’t close your eyes because you cant
read with your eyes closed. Imagine you are a Hotel Guest and you have just arrived into this beautiful Hotel Property called “Ocenia“ after a long, stressful day of travelling. You are a bit tired, may be cranky too. All you want to do is check in at the Reception counter, go up to your room, have a hot shower & relax.
This is where for Front Office in Hotels action begins. The Hotel Front Desk (Reception counter and Lobby) is the First point of contact for every Guest. The role is so much more than just registering the guest and allotting him or her a Room in the Hotel. The Front Office Team sets the tone for the Guests checking into the Hotel. At this point of time, Front Office Team can turn around every Guests day for better, which ever Hotel the Guest chooses to stay.
Front Office Team in Hotels makes or breaks GUEST EXPERIENCES. Happy
Guest means positive reviews, positive reviews means Repeat Business. The
Front Office Team of the hotel is often the FIRST and LAST POINT OF INTERACTION
FOR EVERY GUEST. Hey – what time is Breakfast, which Bar is the Live Band
playing tonight, which day is the Pool Barbeque, how many days is the Japanese
Food Fest happening in the Hotel, which day is the City Tour, where is the local
pharmacy, which is the best Mall in the downtown ?. As in most of Life , there’s only one chance to have a good FIRST IMPRESSION.
Oh the nostalgia of a warm, personalized welcome , a professional heart warming
hospitality smile, a quick and efficient check in, the Spirit of empathy for Guests at the Front Office to listen to their problems and solving them quickly, giving Guests a personal send off – this is something a GUEST would remember for a long long time. The Front Office Team is a hub for creating always superb Guest Experiences that is mind blowing , this is what we call in Hotels – THE WOW FACTOR !
By Mrs. Mome A
Krystal School of Excellence Foundation is a premier culinary institute in Kolkata, offering world-class training for aspiring chefs and culinary professionals. With its cutting-edge facilities, expert faculty, and hands-on learning approach, the institute provides an excellent platform to master the art of cooking and baking. A top choice for those passionate about the culinary arts
Krystal School of Excellence Foundation is a leading culinary institute in Kolkata, renowned for its expert training and state-of-the-art facilities. With a curriculum designed to blend traditional techniques and modern trends, it equips students with the skills needed to thrive in the culinary world. Whether you're passionate about baking, cooking, or gourmet artistry, this institute offers a perfect platform to turn your passion into a thriving career!"
Your article is well-written and insightful, offering valuable guidance for those interested in a hospitality management course in Kolkata. It's a fantastic resource for information and advice!